We recommend you contact the driver or journey provider for your booking directly. You can find information on how to contact them in your pick-up details.
We partner with various transport providers to offer their services to our customers. However, we don't have physical access to the vehicles.
If the driver or journey provider can't help and you have travel insurance, check your policy as you may be covered for lost items.
Please note that you can also report this matter to the local authorities if needed.
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